Customer Solutions Engineer I (m/f)

You have taken things apart to see how they work. You would rather understand why something broke than simply be handed the fix, and you are comfortable being the least experienced person in the room, because that is where the learning is.

This is where most of our engineers start. You'll work alongside our senior engineers and our lead on real client infrastructure across enterprise and ISP environments: deployments, troubleshooting, cabling and testing, and the documentation that makes all of it usable six months later. Nobody expects you to arrive knowing our stack. We expect you to pay attention, ask questions freely, and get steadily harder to do without.

You will learn on the actual gear. There is an internal lab, and it is not decorative: routers, switches, servers, and embedded equipment we use every day. If you want to understand something properly, the hardware is already on the bench and nobody minds you using it.

Expect to travel. The work runs the length of the country, from Luzon through the Visayas to Mindanao, and the fastest way to learn this trade is on site, next to people who already know it.

This is an on-site role, and it starts at minimum wage. We would rather say that plainly here than have you find it out at the offer stage. Compensation is merit-based, like everything else: you are paid for what you actually bring, starting with attitude, reliability, and care for the team, and then for skill and output. The starting number is a starting number, and it moves as you do. Do this well and the path from here runs through senior engineering and beyond. That is not a promise on a job page, it is simply how the people ahead of you got there.

Requirements

• Genuine curiosity and a willingness to be taught. You are not expected to know everything on day one
• Networking fundamentals: TCP/IP, subnetting, DNS, DHCP, and a real sense of how a packet gets from A to B
• Comfortable on the Linux command line, or determined to get there quickly
• Careful hands: cabling, labeling, and equipment treated properly, because someone has to work on it after you
• Documentation you would want to receive yourself: notes, diagrams, and change records
• A client-facing manner that stays calm, clear, and honest about what you do and do not yet know
• AI-assisted engineering used as a way to learn faster, never as a substitute for understanding what you shipped
• Reliability: showing up, following through, and flagging problems early rather than quietly
• Fluent English, spoken and written
• A valid Philippine driver's license and willingness to travel to client sites

Nice to Have

• A home lab, however humble. Old switches, a Raspberry Pi, a pile of virtual machines, anything you have actually built and broken
• Any hands-on exposure to fiber, structured cabling, or data center work
• Scripting in Bash or Python, even at a beginner level
• IPv6 familiarity, since our greenfield builds are IPv6-first
• Certifications if you have them (CCNA, Network+, or similar), though what you can actually do matters more